S.A.Trotter Arts LLC
Return Policy
Enjoy Extended Holiday Returns & Exchanges
As a courtesy during the busy holiday season, we have extended our usual 30-day limit on returns and exchanges. You have until February 1, 2022 to return or exchange items purchased after October 18, 2021 through January 2, 2022. All other standard return policy conditions apply; see below for details.
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to S.A.Trotter Arts within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online or phone. If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
To Return Items Please Follow The Steps Below
Locate your receipt you will need your order number and other associated information.
Click below on the Return Merchandise Authorization (RMA) Request Form and fill out the return form to get the process started.
A return address and any further instruction will be provided within 24 hours after S.A.Trotter Arts LLC receives the initial return request.
Pack, Label & Ship
Replace item(s) and invoice in original manufacturer's packaging and affix return labels securely.
We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost packages. Return shipping fees are the responsibility of the customer.Eligibility Conditions
Please read conditions below.
If all conditions are not met, S.A.Trotter Arts reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. S.A.Trotter Arts can only refund the original purchase price. Shipping and handling fees and taxes are nonrefundable. All clothing must be in unworn, unwashed, new condition.Nonreturnable Items
Digital files. Custom made or special-order merchandise.Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or an equivalent model.Exchanges
Please allow 5-10 business days for mail-in exchanges to be processed.Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees and taxes are nonrefundable.Limited Liability
S.A.Trotter Arts LLC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.